Antiseptic technology

I'm reading Emergence by Steven Johnson right now, and it's set me thinking about how we sanitize the future. At the start of the book, Johnson talks about Jane Jacobs' theories of urban development and how neighborhoods form. But as the book progresses, he only briefly touches on demographics and associated issues of class and race. At first, I didn't think it was a problem. In fact, I barely noticed it. But as Johnson moves into what eventually starts to look like technophilia and the idealization of emergent software, some of his examples give me pause.

One of the central tenets at the heart of emergent behavior is the idea that acting locally produces global results. If enough people walking along the sidewalks of the Lower East Side interact, the sum of their interactions is a self-regulating system. What's missing from this analysis, aside from one chapter analyzing the history of how the "lower classes" have fit into theorists' understandings of emergence, is a set of social "mirror neurons"--as Johnson starts to discuss emerging emergent technologies (hee), Emergence loses a lot of its socioeconomic value and Johnson's argument gets sanitized. Johnson talks about every TV coming with TiVo (or something similar) and connecting to something like the internet to create TV "neighborhoods" based on individual and global user preferences. In the midst of this argument, he refutes the idea that TV and the internet contribute to user isolation based on the fact that the technology aids communal emergent behavior.

So what's the problem?

If you don't have money, you won't have a TiVo. The communities that could potentially form won't account for the impoverished, and entertainment will continue to alternately misrepresent, ignore, insult, and exclude the poor. While media may be tailored to certain "communities" through TiVo, the same groups who have traditionally been excluded by the top-down system of the networks will still be excluded by the bottom-up system because they won't have access to the technology required to form their own communities, and thus the impoverished (and possibly other groups, this is just the obvious one) lose what little grip they had on media solidarity.

I'm still enjoying Emergence, don't get me wrong. But I'm concerned about the blanket sanitization that today's zeitgeist chasers exhibit. Just talking about technology's potential to shape thought isn't enough. Neither new technology nor bottom-up self-organization is inherently ethical. It may be useful, but many of the social problems that were around before bottom-up technology will still exist during and after it. Focusing on the technology without moral discourse draws attention away from those problems.

Even my beloved Star Trek, which early on incorporated race, rarely explores issues of class and never concerns itself with sexual orientation. Looks to me like technology glosses over social problems rather than fixing them. Hmm.

EDIT: Here's something entertaining and mildly relevant! The blog software I use, greymatter, has quotes on just about every page you work with. In the "preview" page, this quote came up:

"The future is not something we enter. The future is something we create."—Leonard Sweet